Women’s Healthcare Resources

We do not accept walk-in appointments or same day new patient appointments. If you are an established patient and would like to be seen on the same day for a problem visit you may call the office and ask to speak with your physician’s Medical Assistant. Each call will be considered and triaged appropriately.

All of our physicians have privileges at Dignity Health and Shasta Regional Medical Center.

Your yearly exam is a preventive visit during which your provider will conduct a general physical exam. This includes a breast exam, pelvic exam, and a pap smear if needed. This is also an opportunity for you to update any changes to your personal history, family health history, and current medications. Your physician will evaluate the need for any health screening tests or immunizations based upon your age and history. This is also the time to request medication refills.

Please keep in mind that the annual exam does not include the discussion of ongoing chronic conditions or new concerns. You must schedule a separate appointment problem visits.

We do not perform mammograms in our office. However, we can provide you with a list of local facilities that we’re refer our patients to.

If your results are normal you will get a phone call or email notification according to your preference. If your results are abnormal you will receive a phone call from the physician or Medical Assistant.

Please call to schedule your annual appointment 6-8 weeks prior to the date you are due to return for your yearly visit.

For all refills, please call your pharmacy, they will fax us a refill request. Please allow 48 hours for your request to be filled. If we must see you before we allow a refill our office will contact you to set up an appointment.

Patients often bring their babies with them to appointments and we love to meet them! We understand that busy Moms may need to bring their children at times and we will do our best to accommodate this. Although, if at all possible, we would encourage you to not bring children to your appointment so that our providers can have your undivided attention.

We try to accommodate patients that may be late, but due to our patient volume it is at the discretion of the provider and what the schedule will allow. We typically only allow 10 minutes.

You may request your medical record by filling out a Medical Records Request Form. This form is available online or you may ask for one at the front desk. Please allow 72 hours from the receipt of your release form for your records to be sent. We utilize an outside medical records company to copy all records. There is a fee for this service that will be billed directly to you from the medical records company.

Please bring your insurance card, completed forms, and your copay (if applicable). Please bring any previous medical records pertinent to your visit.

If you must fill out your forms in the office we ask that you arrive 30 minutes prior to your appointment time to ensure ample time for completion. In an effort to maintain accurate records, we ask that you complete a demographic sheet each year.

You must cancel at least 24 hours prior to your scheduled visit or you will be charged a $50 no-show fee for office visits and $100 for procedures.

We accept many different insurance carriers. Please view our list of insurance providers.

It is your responsibility to ensure that we have valid insurance information on file for you. You must present your insurance card at check-in for each visit. We may ask you to reschedule your appointment, or pay cash for services provided, if you are unable to present your insurance card upon check-in.

Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments. For your convenience, we accept cash, checks, Visa, MasterCard, and American Express. All returned checks are subject to a $25 handling fee.

Payment of the patient responsibility portion of your visit is due at the time of service including all applicable co-payments.

For your convenience, we accept cash, checks, Visa, MasterCard, and American Express.

All returned checks are subject to a $25 handling fee.

As a courtesy, our office will bill your insurance plan for services provided in our office – the unpaid balance is then your responsibility. If you are not covered by private insurance you will be required to pay at the time of service. Therefore it is important to have your current photo id and effective insurance card(s) available at each visit. An active coverage insurance ID card must be presented or your appointment will be rescheduled to another date when current information can be provided unless you choose to pay cash for your visit and be reimbursed when your insurance information is provided.

Co-payments are due at the time of service. If payment is unable to be collected your appointment will be rescheduled.

After insurance payment, account balances are due and payable within 30 days from the date of patient responsibility. Delinquent balances, which remain unpaid beyond 90 days, will be assigned to a collection agency.

We accept cash, checks, most major credit cards, and money orders for the payments.

Please direct any billing and/or insurance questions you may have to our billing department at (530) 246-0165. Our billing staff will be more than willing to help you in any way they can!

If you do not have health insurance, or are unable to produce the appropriate documentation to verify coverage, you will be a “self-pay” patient.

Payment is required upon check-in. Charges will be determined based upon customary coding and billing practices and will reflect the nature of your visit and the services received. You will receive an additional bill from a separate lab facility for any lab work that is performed.

All Self-pay patients receive a 20% discount when payment is made in full on the same day that services were provided.

Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are: First, go to www.quickpayportal.com. Next, enter the QuickPay code from your statement. Lastly, pay your bill.

All of our physicians participate with the same insurance carriers. Our physicians are contracted, in-network providers with the many insurance carriers. Contact us during office hours to verify insurance coverage.

Again, we welcome you to Women’s Healthcare Associates of Redding and look forward to seeing you soon! If you have any other billing and insurance related questions, please contact our billing office at (530) 246-0165 during business hours. For all other inquiries, contact our office at (530) 246-4455 and a patient services representative will be happy to assist you.